Questions people actually ask
Including the ones with an awkward answer. If something here is a “not yet”, it says so.
Getting started
Do I have to move my current projects?
No. Start with the next one. The studios that get on best with this begin at a kickoff rather than halfway through a delivery.
How long before it is useful?
One project, one breakdown and one review round is an afternoon. There is no setup phase to get through first.
Does my client need an account?
Never. A review round and a delivery are both links they open in a browser. Every delivery carries the date it stops working, and any link that leaves the building can have a passphrase on it.
Can I bring my client list with me?
Yes. Hand the importer a CSV, check the mapping it suggests, and it shows you what it is about to do before it does it. Companies and the people who work there come across together.
Your work and your files
Where is my work stored?
In Europe. Your files sit in the EU jurisdiction of our storage and the database is in Frankfurt, chosen on the first day rather than bolted on later. One thing sits outside that, and it is a copy rather than your file: a .mov or .mkv gets a viewing copy made by Cloudflare Stream so a browser can play it, and Stream is the one Cloudflare product with no region to choose. The file you uploaded never leaves the EU.
What can I upload, and what will play?
Stills, PDFs, audio, the usual video containers and 3D go anywhere you are going to look at them. A .mov gets a viewing copy up to 1080p, made the first time somebody opens it, so a clip no browser can decode still plays. Your original is never touched and is what comes back when you download it.
What about EXR, TIFF and a whole sequence?
Those go out as a delivery rather than into a review, and a sequence travels as a zip. It is where a master belongs: a delivery carries an end date and clears itself out, while a review round stays standing.
How much room is there for files?
Every paid seat brings 250 GB and the whole studio shares one pool, so a second seat doubles it. On Pro a seat brings 500 GB. Run out and you can add a block of storage on its own, from your storage screen, without taking a seat you do not need. On the free plan the counting is in files rather than gigabytes, and the counter tells you where you are instead of surprising you.
What if I throw something away by mistake?
There is an undo bar for the first few seconds, and after that it waits in the bin for five days with the days left written next to it. One press puts it back.
What happens if I stop paying?
Everything stays exactly where it is, readable and downloadable, for six months. Three letters go out inside that window, each with a way to take it all with you, and only at the end is whatever sits over the free plan's room cleared. Take a seat again at any point and none of it happens.
The studio and the team
Who counts as a seat?
A seat is a place, and you pay for the places you have whether or not anybody is sitting in them, an empty one is room you are keeping for whoever comes next. The people who work here as their home studio take one. Clients and reviewers arrive on a link, so they never take a seat and never get an account at all.
Can somebody help out on one project only?
Yes, and it costs your studio nothing. Somebody who already pays for a seat of their own can be asked in with no clock on it. Somebody on a free account gets a first two weeks in another studio for nothing, once, and carries on after that with a plan of their own or a seat of yours. Either way they see that project and nothing else about your studio.
Can I change the number of seats?
Yourself, on the Team tab in your studio's settings. You type how many places the studio has and pay for those, filled or not. Adding one is charged straight away for the rest of the period you are in, and the screen works that out and shows it before there is anything to press. Going down waits for your renewal, and nothing is paid back.
Whose name does my client see?
Yours on Pro. Upload your mark once and it sits at the top of every link you send from then on, right down to the line at the bottom. On the other plans the page opens with ours instead.
The honest bit
Who is behind this?
A working studio that built this for its own jobs first and runs its own work on it every day. It exists because the thing it replaces was built here too, and outgrew what it was made of.
Can I get my work back out?
All of it, and without asking us. Everything the studio has typed (clients, jobs, shots, tasks, remarks, review rounds) comes out as one zip from Export under Admin, as plain JSON with a README that explains every file. Your files come out beside it: a delivery hands over everything on it as one zip, and a canvas exports as a zip or as a contact sheet. It is your work.
Can I let my own Claude read the studio?
Yes, and it arrives switched off. You turn it on for the studio and then per person, and a connection can only read what that person could already open themselves. Writing takes a further switch on both sides and comes with a paid plan; it reaches tasks, jobs, deals and the work going into review, never more than that person may do by hand, and the last batch of it can be undone. It can never publish, send or delete anything, and revoking ends it at once.
Does it connect to Blender, Houdini or Nuke?
Not yet. Publishing straight out of a package is on the map rather than in the product. What is here today is the Claude connection above, a signed webhook you can point at an address of your own, and, on Pro, a studio key your renderfarm can use to put a file into a job or hand one to a client with no browser and nobody signed in.
What does it not do?
No timesheets, no bidding, no resource planning, no render farm. It is a place to run the work and talk to the client, not a studio operating system.
Still not sure whether it fits your studio?
Ask. Somebody who has run the same kind of job will answer, and the answer will be the honest one.